FAQs

  • What materials are used to make the dolls?
    Our dolls are made from high-quality TPE (Thermoplastic Elastomer) and Silicone, ensuring a lifelike feel, durability, and easy maintenance.

  • Are the dolls shipped discreetly?
    Yes, we prioritize customer privacy. All orders are shipped in plain, unmarked packaging with no mention of the contents or our store name.

  • How long does shipping take?
    Shipping times vary by location:

    • U.S. & EU warehouse stock: 3–7 business days

    • Custom orders: 2–4 weeks

    • International shipping: 7–15 business days

  • Do the dolls require any assembly?
    Minimal assembly is required. Typically, you only need to attach the head and wig, which is a simple process.

  • How do I clean and maintain m doll?

    • Use mild soap and warm water to clean the doll.

    • Pat dry with a soft towel and apply renewing powder to maintain the skin’s texture.

    • Store the doll in a cool, dry place to avoid damage.

  • Can the dolls be heated for a more realistic feel?
    Yes, some models come with built-in heating features, while others can be warmed using a safe external heating device.

  • Are the dolls poseable?
    Yes, all our dolls have a flexible metal skeleton that allows for a variety of realistic poses.

  • Do you offer returns or exchanges?
    Due to the intimate nature of our products, all sales are final. However, if you receive a defective or damaged item, please contact us within 24 hours of delivery for assistance.

  • Can I choose different eye and wig colors for my doll?
    Yes! Each doll comes with interchangeable eyes and wigs, allowing you to change their look easily.

  • How do I contact customer support?
    You can reach us via email at dugicalko@gmail.com or through our contact form on the website. We’re happy to assist you with any inquiries.